Privacy Policy at Heights Hospital for Animals
Heights Hospital for Animals ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information. By using our website at heightshospitalforanimals.com, you agree to the practices described below.
Information We Collect
Information you provide directly
When you use our contact form, we collect your name, phone number, email address, and the message you send. This information is used solely to respond to your inquiry.
Information collected automatically
When you visit our website, our server and third-party services may automatically collect standard technical information, including your IP address, browser type, pages visited, and time of visit. This data is used in aggregate to understand how our site is used and to improve it.
Google Analytics & Google Ads
We use the Google tag (gtag.js) to load Google Analytics 4, which collects anonymized usage data (such as pages viewed, session duration, and device type) so we can understand how our site is used and improve it. The same Google tag also supports Google Ads conversion measurement, which tells us in aggregate when a visit that began from one of our ads leads to an appointment request, such as an online booking or a tap on one of our phone or text links. This information is aggregated, does not personally identify you, and is not used to read any details you enter into the booking widget. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Online Pharmacy (VetSource)
Our online pharmacy is operated by VetSource, a third-party service. When you visit the pharmacy portal, you are subject to VetSource's privacy policy. We do not receive or store any payment information you provide to VetSource.
Online Appointment Scheduling (VetterSoftware)
Appointment requests submitted through our scheduling widget are processed by VetterSoftware. Information you enter during scheduling (name, pet details, appointment preferences) is governed by VetterSoftware's privacy policy. We receive appointment data for the purpose of confirming and managing your visit.
Cookies
Our website uses cookies (small text files stored in your browser) to enable basic functionality and to support analytics. We do not use cookies to track you across third-party websites or to serve advertising. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.
How We Use Your Information
- To respond to inquiries submitted through the contact form
- To confirm and manage appointment scheduling
- To improve website performance and user experience
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Retention
Contact form submissions are retained in our email inbox and are not stored in a database on this website. We retain correspondence for as long as reasonably necessary to address your inquiry. Analytics data is retained according to the settings of the respective third-party platform.
Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.
Your Rights
You may request access to, correction of, or deletion of any personal information we hold about you by contacting us at the details below. We will respond within a reasonable timeframe.
Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available on this page. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us:
Heights Hospital for Animals
1865 Commerce St, Yorktown Heights, NY 10598
Phone: (914) 962-5579
Email: info@heightshospitalyorktown.com
